Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from LOOTZ. You may request a return or refund under the following conditions:

• The item arrived damaged or defective
• You received the wrong item
• The item is significantly different from the product description

2. Return Window

You must contact us within 7 days of receiving your order to be eligible for a return or refund. After 7 days, we are unable to process return requests.

3. How to Request a Return

1. Contact us at lootz.store.official@gmail.com or through our Contact Page
2. Include your order number and a description of the issue
3. Attach clear photos of the damaged/defective item
4. Our team will review your request within 24-48 hours

4. Refund Process

Once your return is approved:

• Refunds are processed within 7-10 business days
• The refund will be credited to your original payment method
• For COD orders, refunds will be transferred via UPI or bank transfer
• You will receive an email confirmation once the refund is processed

5. Non-Refundable Items

The following are not eligible for returns or refunds:

• Items returned after the 7-day return window
• Items that have been used, altered, or are not in original condition
• Change-of-mind purchases (you simply changed your preference)
• Items marked as non-returnable at the time of purchase

6. Exchanges

We currently do not offer direct exchanges. If you received a defective or wrong item, please request a refund and place a new order for the correct item.

7. Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel a pending order, go to your Orders page and click the cancel button, or contact us directly.

8. Contact Us

For any questions regarding refunds and returns, reach out to us:

• Email: lootz.store.official@gmail.com
• Phone: +919518626279
• Contact form: lootz.store/contact