Shipping & Delivery

1. Shipping Coverage

All orders are dispatched from our warehouse in Noida, Uttar Pradesh and shipped pan-India via Shiprocket and their network of trusted courier partners (Delhivery, BlueDart, Ecom Express, Shadowfax, and others). We currently ship to all serviceable pin codes across India. International shipping is not available at this time.

2. Shipping Cost

We offer free shipping on all orders. No minimum order value required. Shipping charges are fully borne by LOOTZ.

3. Processing Time

Orders are processed and dispatched within 1-2 business days from our Noida warehouse after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Delivery is handled by Shiprocket's courier network. Estimated delivery times from Noida:

Delivery times are estimates provided by Shiprocket and may vary due to courier capacity, weather conditions, or public holidays. We are not responsible for delays caused by the courier partner.

5. Order Tracking

Once your order is dispatched via Shiprocket, you will receive an email and/or SMS with a tracking link and AWB (Air Waybill) number. You can track your shipment in real-time on the courier partner's website. You can also check your order status on your Orders page.

6. Courier Partners

We use Shiprocket as our shipping aggregator, which automatically assigns the best courier partner based on your pin code, weight, and delivery speed. Common courier partners include:

• Delhivery — pan-India coverage, surface & express
• BlueDart — premium express delivery
• Ecom Express — tier 2/3 city specialist
• Shadowfax — hyperlocal & same-city
• And other Shiprocket-integrated partners based on serviceability

7. Undeliverable Packages

If a package cannot be delivered due to an incorrect address, unavailability of the recipient, or refusal to accept delivery:

• The courier will attempt delivery up to 3 times as per Shiprocket's policy
• After failed attempts, the package will be marked as RTO (Return to Origin) and returned to our Noida warehouse
• We will contact you to arrange re-shipment (additional shipping charges may apply for re-dispatch)

8. Damaged in Transit

All orders are carefully packed at our Noida warehouse before dispatch. If your package arrives damaged, please do not accept delivery and ask the courier to return it. If you notice damage after opening, contact us within 48 hours with photos of the damaged packaging and product. See our Refund & Return Policy for details.

9. Shipping Origin

9. Contact Us

For shipping-related queries:

• Email: lootz.store.official@gmail.com
• Phone: +919518626279
• Contact form: lootz.store/contact